Be Part of Something Big at EPS:Â Â As part of our team, you’ll have the opportunity to play an important role in our rapidly growing organization while working in a dynamic, diverse and inclusive work environment.
As an EPS Call Center Sales Manager your main responsibility will be to lead and cultivate a high-performing team that focuses on solution selling and providing world-class customer service, with the goal of achieving service sales goals. While also ensuring that the organization is equipped with a workforce that can optimize current and future goals and objectives and deliver quality services that can meet client needs. You will play a leadership role in championing EPS company values and commitments.
Why this role is exciting:
We are a rapidly growing start-up security agency and this position is a new addition to our team. This is an exciting opportunity to create, expand and manage a team.
What you will do:
- Follow your team members’ employment life cycle by pursuing, recruiting, hiring, coaching, and retaining talented associates for key roles while setting clear performance expectations
- Create a culture of consultative selling with an emphasis on developing ongoing professional relationships
- Develop innovative ways to improve business performance through data analysis, brand marketing, product placement and purposeful planning
- Develop and utilize systems to track, measure and analyze progress against key marketing initiatives and other business metrics
- Maintain accountability for results within the easy tech and mobile area
- Implement new systems and software to ensure productivity and accountability
- Partnering with other managers to champion a customer-centric environment
- Overseeing the timely completion of required training for all call center / dispatcher associates
- Performing your role and additional responsibilities to the best of your ability while exhibiting professionalism
- Develop new skills in employees, manage the learning function, maximize employee retention and asses or measure the results of the training program
- Conduct thorough training needs analysis before undertaking a training assignment, to determine what needs to be learned by the employees or team, and how to prioritize the learning
- Engaging and inspiring team members to achieve maximum performance by modeling behavior that fosters a sense of energy, ownership, teamwork, and personal commitment
What you will need to be considered:
At a minimum, you will need:
- A Bachelor’s Degree or meaningful sales experience
- 3+ years of sales and call center management experience
- Ability to create new processes and provide training
- Experience with communicating ideas and concepts to influence leadership team
- Collaborate well in a team environment and develop strong relationships
- Utilize analytics to evaluate performance, market opportunities and impact business performance
- Provide innovative & creative solutions to business challenges
- Strong dedication to individual growth and leadership development
What you will need to succeed at EPS:
- Be a team player and want to excel in a rapidly growing security agency
- Must be proactive, organized, accurate, detail oriented and can prioritize multiple tasks simultaneously
- Effective interpersonal, verbal, and written communication skills to engage with team members at all levels of the company
About EPS:
EPS is one of the fastest growing security services agency providing customized integrated security solutions using leading-edge technology and the latest equipment. Our team consists of highly qualified, experience and knowledgeable protection industry professionals who create a client experience that exceeds industry standards.
EPS is proud to be an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.